Shipping Policy

At Santiago, every fragrance is carefully prepared and packaged to ensure it arrives in perfect condition.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order ships, you will receive a confirmation email with tracking information.

Domestic Shipping (United States)

• Standard Shipping: 3–5 business days
• Expedited Shipping: 2–3 business days (when available)

We offer FREE standard shipping on all U.S. orders over $75.
Orders under $75 are subject to a flat shipping rate calculated at checkout.

Order Tracking

Once your order ships, you’ll receive a tracking number via email.
Please allow up to 24 hours for tracking updates to appear.

International Shipping

We ship to select international destinations. Delivery times vary by location.
Please note that international customers are responsible for all customs duties, taxes, and import fees imposed by their country.

Lost or Damaged Packages

Santiago is not responsible for shipping delays caused by the carrier.
If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery and we’ll work with you to resolve the issue.

Shipping Address Accuracy

Please ensure your shipping address is correct at checkout. Santiago is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Return & Refund Policy

At Santiago, we take pride in the quality of our fragrances and want you to feel confident with every purchase.

Return Window

Due to the personal nature of fragrance products, opened or used items are not eligible for return.
Unopened and unused items may be returned within 14 days of delivery, provided they are in original packaging and in resalable condition.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
We will gladly replace the item or issue a refund at no additional cost.

Refunds

Once your return is received and inspected, approved refunds will be issued to the original payment method within 5–7 business days. Shipping fees are non-refundable.

Return Shipping

Customers are responsible for return shipping costs unless the item was damaged or incorrect upon arrival.

How to Start a Return

To initiate a return, please contact us at santiagofragrance@yahoo.com with your order number and reason for return.

Non-Returnable Items

• Opened or used fragrances
• Final sale items
• Gift cards

Questions about returns? Contact us